Returns and Exchanges Policy
Last updated: August 27, 2020
Our returns & exchanges policy is problem-free and simple. You can return/exchange a product within 7 days of delivery. The value of the Return/Exchange products should be more than Rs.250.
Keeping hygiene in mind we don't take return or exchange of any products other than trackpants and capris.
Making a Return/Exchange Request
If you are a Registered User, use the ‘Return/Exchange’ link against your order in the Order History section in My Account.
If you are a Guest User, fill in your order details in Track Order page, Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request.
Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.
How to prepare products for Return/Exchange
Place unworn, unwashed merchandise with all tags attached in the original packing.
Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside. Also, enclose any gift items or any other free gift items (such as brastraps/camisoles/ cosmetics/Panties/ additional bras etc) you received with your order under various promotions.
Handover the package to the courier partner.
Please note that returns cannot be processed if any of the items including returned gift items are found to be in used or damaged conditions or with tags missing or if any of the accompanying gift items are missing.
We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.
Conditions for Returns/Exchanges
Due to the intimate nature and hygienic standards of certain items, it is not possible for us to accept returns on briefs, panties, or shape wear panties, or an opened box of a multi-piece set that includes panties.
Cash cannot be claimed against gift cards and gift wraps.
No item that has been sold as part of a multipack can be returned as an individual item.
Certain sale events or offers will not covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.
Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.
The gift items received by you can not be exchanged.
Changes to this Policy
We may update our Returns & Exchanges Policy from time to time. We will notify You of any changes by posting the new Policy on this page.
We will let You know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “Last updated” date at the top of this Policy.
You are advised to review this Returns & Exchanges Policy periodically for any changes. Changes to the Returns & Exchanges Policy are effective when they are posted on this page.
If you have any questions about the Returns & Exchanges Policy, You can contact us:
By email: email@example.com
By phone: +91 -80 -27622773
By post: Saanvi Clothing Pvt. Ltd., Plot 450, Veerabhadra Palya, Vasundra Layout, Near KCP Circle, Nelamangala-Doddaballapur Road, Doddaballapur, Bengaluru 562103